What happens if my item arrives damaged or incomplete?
At KalaaDekho™ your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is on WhatsApp with your order details. If you prefer, you may also email our customer service team at
customercare@kalaadekho.com to report a problem. In your message, please include your name, order number, and email address, and provide as much detail as possible about the situation.
We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.
Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region than those products that you have already received.
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How do i return an item?
Refunds will be available for up to 30 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 30-day period to qualify for a refund. To request an RMA number, please Call us on ...
How long will my order take to arrive?
On average, orders arrive to the destination address in maximum 1 week. The delivery time will depend primarily on two factors: item availability and shipping service. Item Availability: Unless otherwise noted, all items available for purchase on the ...
How long will my order take to arrive?
On average, orders arrive to the destination address in maximum 1 week. The delivery time will depend primarily on two factors: item availability and shipping service. Item Availability: Unless otherwise noted, all items available for purchase on the ...
When will i get my refund?
Credit for returned products will be issued within 7 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders). At ...
100% Satisfaction Returns Policy
Credit for returned products will be issued within 7 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders). At ...